Thank you for taking the time to complete this form. Our sales departments' number one concern is to provide outstanding customer service and product support. The information you provide to us will better enable our vision to see neccessary improvements and ways to strengthen the bond between our sales team and you, our valued customer. - The HFI sales team. Your Company's Information Company Name: Contact Name: Email: Phone Number: 1. On Time Delivery Excellent     Good         Fair         Poor     Unacceptable 2. Accuracy Of Shipments Excellent     Good         Fair         Poor     Unacceptable 3. Quality Of Shipment Packaging Excellent     Good         Fair         Poor     Unacceptable 4. Flexibility Of Delivery Excellent     Good         Fair         Poor     Unacceptable 5. Knowledge Of Sales Team Excellent     Good         Fair         Poor     Unacceptable 6. Attitude / Friendliness Of Staff Excellent     Good         Fair         Poor     Unacceptable 7. Handling Of Complaints Excellent     Good         Fair         Poor     Unacceptable 8. Hold Time On Phone Calls Excellent     Good         Fair         Poor     Unacceptable 9. Availability Of Sales Team Excellent     Good         Fair         Poor     Unacceptable 10. Timeliness Of Replies Excellent     Good         Fair         Poor     Unacceptable 11. Response To Emergency Requests Excellent     Good         Fair         Poor     Unacceptable 12. Up Front Honesty With Backordered Items Excellent     Good         Fair         Poor     Unacceptable 13. Sales Team Understands Your Needs Excellent     Good         Fair         Poor     Unacceptable 14. Extent Of Product Range Excellent     Good         Fair         Poor     Unacceptable 15. Amount Of Product In Stock Excellent     Good         Fair         Poor     Unacceptable 16. Information Provided On New Products Excellent     Good         Fair         Poor     Unacceptable 17. Overall Products Quality Excellent     Good         Fair         Poor     Unacceptable 18. Ability To Handle Unique Requests Excellent     Good         Fair         Poor     Unacceptable 19. Competitive Pricing Excellent     Good         Fair         Poor     Unacceptable 20. Overall Satisfaction With HFI Excellent     Good         Fair         Poor     Unacceptable 21.I Have Seen An HFI Sales Representative: Recently As Required Infrequently Never Cannot Recall Any Additional Comments Are Appreciated: